"What we consumers need is a simple, unified protection plan to counter all of these threats (viruses, worms, Trojan horses, spam, spyware, etc.). And the computer, software, and Internet industries have badly failed us in this regard. They would rather dump the security mess in the laps of users than solve it at the level where a solution really belongs: in the operating system, or hardware, or online provider's servers.
"Not only that, but members of the techie class that runs these industries, and the IT departments at big companies, have been quoted recently as blaming the security problem on average, nontechnical users. If only those stupid users wouldn't open e-mails with hidden viruses, the techies say, the trouble would go away.
"Well, I have a word for these contemptuous techies: Save your energy for solving the problem instead of blaming its victims. Mainstream users shouldn't have to be IT experts to operate their computers."